Privacy Policy

Kesem I.O Ltd. (“KESEM”) recognizes and respects the confidentiality and privacy of information collected through our service-secure mobile wallet for cryptocurrencies and blockchain assets named Kesem Wallet™ (the “Service”). Here we describe how we collect, use and handle your information when you use our Service. ‘We’, ‘us’, or ‘our’ means KESEM, and ‘you’ means the user of our Service or the entity on whose behalf the user is using the Service.  This is also to manifest our commitment to your privacy.


What information do we collect and how is it used?


The information we collect is as follows:


User Provided Information 


When you subscribe to our Service, we ask you to provide certain information, some are personal information and some are not, as follows:


Personal information: Upon subscription you will be required to provide your telephone number and email address and provide unique answers to authentication questions. Visitors to our website may also provide personal information upon requesting more information or support (such as email address and name). If you are a paying user, we may request that you provide us with your name and credit card number.   


Non-personal information: During your use of the Service, you will upload certain information related to your transactions and may provide a nickname and any non-personal image you like. As this information is not personal in nature, it may, under certain circumstances, become personal (such as including your real photo or other personal information, monitoring your location, etc.). 


This information is the minimum required to allow us to provide you with the Service. 


Automatically Collected Information


In addition, when you use the Service, we will collect certain information automatically as part of the Service we provide. This information is as follows: 


  • Information about your location either via mobile GPS or IP address;   

  • General information about your computer or mobile device (such as type of device, unique device ID, operating system, domain name, etc.);

  • Access to your mobile camera;

  • Information about your transactions for risk analysis.


Does the Service collect precise real-time location information of your device?


The Services collect precise information about the location of your mobile or other device through several means only when you use the application or perform a transaction. This is important data collected as part of the Service.



Other information collected by our service providers


We use third-party services in order to provide some of the Services (such as cryptocurrency exchange platforms) as well as web and mobile analytics, which help us analyze your usage of the Service, Errors and Analytics. These third-party services may use cookies and other technologies to collect information, including personal information, for analytics and for the actual transactions and services provided. We will also share with them some of the information we collected from you that is required for these services and analytic purposes. The way your information is handled and used is described in the privacy policy of each of them, which you can find in the links below. We are not responsible for their use of your personal information.










Cookies are very small text files stored on your computer by your web browser for record-keeping purposes and sometimes to track information about them. This means we can recognize that you have visited our website. You may choose to set your web browser’s settings to refuse cookies, or to alert you when cookies are being sent. If cookies are refused, you will be able to use only some features of our Service, and anonymous data will still be collected in our internal transaction logs. By accepting cookies, you consent to the processing of data in the manner, and for the purposes, set out in the privacy policies mentioned above.


How do we use this information?


We use, store and process the information to provide you with the Service(s). Information you upload to the Service or that we automatically collect, may be shared with our third-party providers in order to allow them to provide you with the Service. We may also use aggregated, anonymized data to generate reports for commercial purposes or to help us improve our Service. We may use the information to deliver targeted marketing, service update notices, and promotional offers based on your communication preferences. If you do not wish to receive marketing communications from us, you can simply click the “unsubscribe” link at the bottom of the e-mail or you can send an email to We may share your information with any third party acquiring KESEM and/or during court proceedings required to defend our rights. We will not sell or disclose your personal information with any third party in ways that are not described in this privacy statement. 


What are your rights?


Opt out


You may request that we stop all collection of your information by the Service. However, this may affect your ability to use the Service. If you wish us to unsubscribe you from the Service, please send us a request via email at 


Update and correct information


You may ask us to update your personal information (name, email address and phone number) by sending us a request via email at   


You also have the right to ask us to correct inaccurate or incomplete personal information concerning you.


Date access


In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format by sending us a request via email at


Data Portability


You may request a copy of your personal data in an electronic format that you can take to other service providers. We will respond to your request within 90 days by providing a link to a location where the data can be downloaded from.


Data retention and erasure


We generally retain your personal information for as long as is necessary for the performance of the Service and to comply with our legal obligations. If you no longer want us to use your personal information with respect to the Service, you can request that we erase your personal information and close your Wallet. This process will require your authentication to make sure you are the person requesting the closing of the Wallet. It is your responsibility to transfer your assets to another wallet before we close your Wallet, otherwise you will lose access to your cryptocurrencies or blockchain assets in the Wallet. Deleting your data may take up to 90 days. Please note that if you request the erasure of your personal information:

  • You will not be able to use the Service.

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. 

  • Because we maintain the Service to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

  • Third-party providers may also retain a copy of all the information you provided us with, which we have no control over.




We do not use the Service to knowingly solicit data from or market to children under the age of 13. You must be old enough to be eligible to make transactions in your Wallet in your jurisdiction, or otherwise qualify to make such transactions, whether through consent from your parent, a guardian, or some other way. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at We will delete such information from our files within a reasonable time. 




We use proprietary technology as well as third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to maintain our infrastructure, provide the Service, and communicate with you. We use commercially reasonable physical and technical safeguards to secure your data and protect it against unauthorized access, alteration or destruction. However, we cannot guarantee the security of your data, which may be compromised by unauthorized entry or use, hardware or software failure, and other factors.  




We may amend this policy at any time by posting a revised version on the ‘Privacy Policy’ area of our website. The revised version will be effective as of the time we post it. In addition, if the revised version includes any substantial changes to the manner in which your personal information will be processed, we will request your consent via the application.


Your Consent


By using the Service, you are consenting to us processing your information as set forth in this Privacy Policy, now, and as amended by us. “Processing” means using cookies on a computer/hand-held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, worldwide. 


Contact us


If you have any questions regarding privacy while using the Service, or have questions about our practices, please contact us via email at


Last updated and effective as of 17th, December 2018  



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